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Privacy & Cookies Policy

1. Introduction
1.1 We are committed to safeguarding the privacy of our website visitors and customers; in this policy we explain how we will handle your personal data.
1.2 This policy applies where we are acting as a data controller with respect to your personal data; in other words, where we determine the purposes and means of the processing of that personal data.
1.3 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.
1.4 In this policy, "we", "us" and "our" refer to Your Nutrition Ltd. For more information about us, see Section 14.

2. How we use your personal data
2.1 In this Section 2 we have set out:
(a) the general categories of personal data that we may process;
(b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
(c) the purposes for which we may process personal data; and
(d) the legal bases of the processing.

2.2 We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Opentracker and Google Analytics. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

2.3 We may process your account data ("account data"). The account data may include your title, first name, surname, company name, postal address, telephone number, email address, password. The source of the account data is you. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

2.4 We may process your order data ("order data"). The order data may include your title, first name, surname, company name, postal address, telephone number, email address, products ordered, delivery instructions. The order data may also include alternative delivery details that may include an individual’s title, first name, surname, company name, postal address, telephone number delivery instructions. The source of the order data is you. The order data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

2.5 We may process information contained in any enquiry you submit to us regarding goods and/or services ("enquiry data"). The account data may include your title, first name, surname, company name, subject, question, telephone number, email address. The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is to provide an appropriate answer to your enquiry.

2.6 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website ("transaction data"). The transaction data may include your contact details, and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.

2.7 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may include your title, first name, surname and email address. The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.

2.8 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

2.9 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

2.10 In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

3. Providing your personal data to others
3.1 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
3.2 Financial transactions relating to our website and services are handled by our payment services providers, SagePay. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at www.sagepay.com.
3.3 We may disclose your enquiry data to one or more of those selected third party suppliers of goods identified on our website for the purpose of enabling them to contact you so that they can offer product information or advice.
3.4 In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

4. Retaining and deleting personal data
4.1 This Section 4 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
4.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
4.3 We will retain your personal data as follows:
(a) Your full name, postal address, telephone number and email address will be retained for a maximum period of 6 years following your last order with us.
4.4 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:
(a) the period of retention of your name, telephone number and email address will be determined based on when you last made an enquiry with us.
4.5 Notwithstanding the other provisions of this Section 4, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

5. Amendments
5.1 We may update this policy from time to time by publishing a new version on our website.
5.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
5.3 We may notify you of changes to this policy by email or through the private messaging system on our website.

6. Your rights
6.1 In this Section 6, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
6.2 Your principal rights under data protection law are:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.

6.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can access your personal data by visiting www.yournutritionshop.com when logged into our website.
6.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
6.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
6.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
6.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
6.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
6.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
6.10 To the extent that the legal basis for our processing of your personal data is:
(a) consent; or
(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,
and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
6.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
6.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
6.13 You may exercise any of your rights in relation to your personal data by written notice to us.

7. Third party websites
7.1 Our website includes hyperlinks to, and details of, third party websites.
7.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.
7.3 We use the services of third party websites to host our website, improve the functionality of our website, and to analyse the use of our website. These organisations are defined as Data Processors in the context of GDPR, where Your Nutrition Ltd is the Data Controller. Details of the organisations we use are as follows:
(a) VPASP
VPCart Hosting are responsible for hosting our website, including the secure storage of our customer database. The GDPR Statement presented by VPASP can be found on the following page https://www.vpasp.com/virtprog/gdpr.htm.
VPCart eCommerce software is the software upon which our shopping cart is developed. The GDPR Statement presented by VPASP can be found on the following page https://www.vpasp.com/virtprog/gdpr.htm.

(b) Google Analytics
We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is can be found at https://www.google.com/policies/privacy/.

(c) Opentracker
We use Opentracker to analyse the use of our website. You can view the GDPR Compliance Notice and privacy policy of this service provider at www.opentracker.net/gdpr-compliance/.

(d) PCA Predict
We use PCA Predict to provide address validation during the checkout process on our website. Details of the GDPR Compliance and privacy policy of this service provider can be found at https://www.gbgplc.com/uk/our-gdpr-compliance-plan/.

(e) Trusted Shops
We have integrated the Trusted Shops Trustbadge on this website in order to display our Trusted Shops Trustmark and offer the Trusted Shops products to customers after placing an order.

This serves the protection of our legitimate interests in the optimal marketing of our offer according to art. 6 (1) 1 lit f GDPR that are overriding in the process of balancing of interests. The Trustbadge and the advertised trust badge services are offered by Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne, Germany.

With every use of the Trustbadge, the web server automatically saves a so-called server log file which contains e.g. your IP address, the date and time of the request, the volume of data transferred and the requesting provider (access data), and documents the request. Those access data are not analysed and are automatically overwritten no later than seven days after the end of your website visit.

Other personal data are transferred to Trusted Shops only if you decide to use or have already registered to use Trusted Shops products after placing an order. In such a case, the contract concluded between you and Trusted Shops applies.The Privacy Policy for this service provider can be found at https://www.trustedshops.co.uk/imprint/

(f) Pure 360
We use Pure 360 for the purpose of email marketing. The personal details stored by Pure 360 may include your title, first name, surname and email address. The GDPR Compliance Statement for this service provider can be found at https://www.pure360.com/pure360-gdpr-compliance-statements/.

8. Updating information
8.1 Please advise us directly either via post, via email at enquires@yournutritionshop.com, or via telephone if the personal information that we hold about you needs to be corrected or updated. You will be provided with confirmation via email that your amendments have been completed as requested.

9. Cookies
9.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
9.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
9.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

10. Cookies that we use
10.1 We use cookies for the following purposes:
Our website is based upon the VPCart ecommerce shopping cart software designed and developed by VPASP (www.vpasap.com). The VPASP GDPR statement can be found on the following page: https://www.vpasp.com/virtprog/gdpr.htm.
The VPCart ecommerce shopping cart uses the following cookies for general functionality:

Cookie Name Default Expiration Time Description
ASPSESSIONID Session Used for website functionality
_atssc 6 months Used for website functionality
_atuvc 24 hours Used for website functionality
_atuvs 2 years Used for website functionality

 

11. Cookies used by our service providers
11.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
11.2 We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/.
The cookies used by Google Analytics are as follows:

Cookie Name Default Expiration Time Description
_ga 2 years Used to distinguish users
_gid 24 hours Used to distinguish users
_gat 1 minute Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>.
AMP_TOKEN 30 seconds to 1 year Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.
_gac_<property-id> 90 days Contains campaign related information for the user. If you have linked your Google Analytics and AdWords accounts, AdWords website conversion tags will read this cookie unless you opt-out.


11.3 We use Opentracker to analyse the use of our website. You can view the GDPR Compliance Notice and privacy policy of this service provider at www.opentracker.net/gdpr- and privacy policy of this service provider at www.opentracker.net/gdpr-compliance/.
Opentracker’s JavaScript library uses first-party cookies to:
1. Distinguish unique users
2. Remember the number and time of previous visits
3. Remember traffic source information
4. Determine the start and end of a session
5. Remember the value of visitor-level custom variables
6. By default, this library sets cookies on the domain specified in the document.host’s top level
domain browser property and sets the cookie path to the root level (/).
The cookies used by Opentracker are as follows:

Cookie Name Default Expiration Time Description
_otui 7 years from set/ update Used to distinguish users and sessions. The cookie is created when the javascript library executed and no existing _otui cookies exists. The cookie is updated every time data is sent to Opentracker.
_ots 30 mins from set/ update Used to determine new sessions/visits. The cookie is created when the javascript library executed and no existing _ots cookies exists. The cookie is updated every time data is sent to Opentracker.
_otpe 30 mins from set/ update Used to store the previous event before landing on the current page
_otor 7 years from set/ update Used to store the original referer/ event that that explains how the user reached your site. The cookie is created when the javascript library is executed for the first time.
_otcy 7 years from set/ update Used to store the original city from which the user reached your site. The cookie is created when the javascript library is executed for the first time.
_otrn 7 years from set/ update Used to store the original region from which the user reached your site. The cookie is created when the javascript library is executed for the first time.
_otcn 7 years from set/ update Used to store the original country from which the user reached your site. The cookie is created when the javascript library is executed for the first time.
machine-id 7 years from set/ update Deprecated : was used to store the original country from which the user reached your site. The cookie is created when the javascript library is executes for the first time.
utm_* 7 years from set/ update Optional : Used to store the original utm_/ event that that explains which campaign the user reached your site with. The cookie is created when the javascript library is executes with an optional utm_* parameter in the query portion of the url.



12. Managing cookies
12.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
12.2 Blocking all cookies will have a negative impact upon the usability of many websites.
12.3 If you block cookies, you will not be able to use all the features on our website.

13. Cookie preferences
13.1 You can manage your preferences relating to the use of cookies on our website by visiting any page on our website www.yournutritionshop.com and clicking on the link in the bottom right hand corner for Civic Cookie Control. This provides you the ability to block cookies associated with Google Analytics.

14. Our details
14.1 This website is owned and operated by Your Nutrition Ltd.
14.2 We are registered in England and Wales under registration number 5265021, and our registered office is at: 18 Plomer Hill, High Wycombe, Buckinghamshire, HP13 5JQ, UK.
14.3 Our principal place of business is at 18 Plomer Hill, High Wycombe, Buckinghamshire, HP13 5JQ, UK.
14.4 You can contact us:
(a) by post, to the postal address given above;
(b) using our website contact form at www.yournutritionshop.com/shopcustcontact.asp;
(c) by telephone, on the contact number published on our website at www.yournutritionshop.com/shopcustcontact.asp; or
(d) by email, using the email address published on our website at www.yournutritionshop.com/shopcustcontact.asp.

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