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Shipping and Returns

General
We aim to dispatch all orders received before 15:00 (GMT) within 24 hours, i.e. by the end of the next working day. This does not include weekends or public holidays. Orders are dispatched on working days (Monday - Friday) only. Delivery times may be subject to extended delay if non-stock items are unavailable from our suppliers. Your Nutrition does not make any guarantees for delivery times but you will always be notified if we are unable to dispatch your complete order within 2 working days.


Delivery within the UK
FREE delivery is available for orders of any value for delivery within the UK. There is no minimum order value to qualify for free delivery.
Orders for delivery within the UK are dispatched either using Royal Mail services, Interlink Express couriers, or Parcelforce Worldwide couriers. Different options are available dependent upon the value of the order. UK includes Northern Ireland, Channel Islands, Isle of Man, Scottish Islands and Scilly Isles, but excludes Southern Ireland.

Standard Royal Mail 2nd Class - FREE within the UK for all size orders.
Available for orders of value £0.00 to £100.00. Orders over £75.00 will automatically be upgraded to the Royal Mail 1st Class service where no charge will apply.
Royal Mail aim to deliver packages sent via the Royal Mail 2nd Class service within 2 working days but a small minority may take 3-5 working days if delays take place.

Standard Royal Mail 1st Class - FREE over £75.00.
Available for orders of value £0.00 to £150.00. This delivery method will incur a £1.50 charge for orders of value £0.00 to £75.00, and is free for orders of value £75.00 to £150.00. We do not dispatch orders over £150.00 by standard (un-tracked) Royal Mail delivery due to the possibility of loss.
Royal Mail aim to deliver packages sent via the Royal Mail 1st Class service within 1 working day but a small minority may take 2-4 working days if delays take place.

Recorded Royal Mail 1st Class - FREE over £150.00

Available for orders of value £0.00 to £200.00. This delivery option means that the order will be dispatched by either the Recorded Royal Mail 1st Class service or by the Interlink Express courier next working day service. The Recorded Royal Mail 1st Class service will be used if the package weight is under 4kg, otherwise Interlink Express couriers will be used.
This delivery method will incur a £2.50 charge for orders of value £0.00 to £150.00, and is free for orders of value £150.00 to £200.00. We do not dispatch orders over £200.00 by the Recorded Royal Mail 1st Class service due to the possibility of loss and the limited compensation for loss available through this service.
Packages will require a signature upon delivery.

Standard Courier (1-2 day dispatch) - FREE over £200.00
This service means that your order will be dispatched by the Interlink Express couriers next working day service but we do not guarantee to have your order dispatched on the same day as the order was placed. Orders are dispatched on working days only (Monday - Friday). The dispatch terms will be the same as that outlined above, i.e. we will notify you if it is not possible to dispatch your complete order within 2 working days. This delivery option will incur a £4.00 charge for orders of value £0.00 to £200.00. The service is free for orders over £200.00.
Packages will require a signature upon delivery.

NEXT DAY*** Courier (same day dispatch)
Orders placed before 13:00 (GMT) where this shipping method is selected will be dispatched the same day for NEXT DAY*** delivery (by 3pm), assuming all goods are in stock at the time of ordering. These packages will be dispatched by the Interlink Express courier next working day service. Orders are dispatched on working days only (Monday - Friday).
If we cannot dispatch your order the same day for any reason you will be notified by email. In this situation you will be offered a different delivery option and the delivery charge will be refunded accordingly. This service is available for orders of value £0.00 to £250.00. This delivery option will incur a £5.00 charge for orders of value £0.00 to £150.00. The delivery charge will be £10.00 for orders of value £150.00 to £250.00. The Next Day Courier Delivery service is only available for orders up to £250.00 in value due to the increased likelihood of one or more products being out of stock for larger orders.
Packages will require a signature upon delivery.

Delivery charges are calculated on the orders page before you pay for your order.*

The delivery options and their respective charges are outlined below:

UK Shipping Costs
Order Goods
Value
Royal Mail
2nd Class
(1-2 day dispatch)
Royal Mail
1st Class
(1-2 day dispatch)
Recorded Royal
Mail 1st Class
(1-2 day dispatch)
Standard
Courier

(1-2 day dispatch)
NEXT DAY***
Courier
(Same day dispatch)
£0 - £75 FREE £1.50 £2.50 £4.00 £5.00
£75 - £150 N/A* FREE £2.50 £4.00 £5.00
£150 - £200 N/A* N/A* FREE £4.00 £10.00
£200 - £250 N/A* N/A* N/A* FREE £10.00
Over £250 N/A* N/A* N/A* FREE N/A*

**Service not available in price band.
***Interlink Express couriers do not deliver on Saturdays, therefore orders that are placed on a Friday by NEXT DAY Courier Delivery will be delivered on the following Monday. Next day refers to working days ONLY (Monday - Friday).

Orders dispatched to an address in the UK that are not received after 7 working days of dispatch will, upon customer request, either be re-dispatched or a full refund of the order value provided.



Delivery within Europe
We dispatch orders to the following European countries: Austria, Belgium, Bulgaria, Cyprus, Czeck Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City. Unfortunately, we are unable to dispatch to other European destinations.
Orders within Europe are sent by airmail by either UK Royal Mail International Signed For delivery, or via International Courier (Parcelforce Worldwide or Interlink Express).

Royal Mail aim to deliver all goods within 7 working days via the International Signed For service. They cannot however make any guarantees of delivery times. This is not a trackable service.
Delivery charges by this method start at £9.00 for orders below £50.00, up to £30.00 for orders of value over £250.00. Note, the maximum weight limit for packages sent via this service is 2kg. Any orders that weighs over 2kg will automatically be upgraded to the courier service and will be dispatched via either Parcelforce Worldwide or Interlink Express couriers. No extra charge will be made. Packages will require a signature upon delivery.

The International Courier service (via Parcelforce Worldwide or Interlink Express) is a trackable service. The delivery timescale for either service is 3-6 working days within Europe. This service is available for any order value with no upper limit. This delivery option will incur a £30.00 charge for orders of value £0.00 to £50.00. The delivery charge will be £40.00 for orders of value over £50.00, and £50.00 for orders over £150.00. Tracking numbers will be provided upon customer request. Packages will require a signature upon delivery.

Delivery charges are calculated on the orders page before you pay for your order.*

The delivery options and their respective charges are outlined below:

Shipping costs within Europe
Order Goods Value Royal Mail International
Signed For
International Courier
(Parcelforce or Interlink Express)
Under £50.00 £9.00 £30.00
£50.00 - £150.00 £15.00 £40.00
£150.00 - £250.00 £20.00 £50.00
Over £250.00 £30.00 £50.00

Your Nutrition cannot be held responsible for any losses or delays of goods sent outside UK mainland. It is the responsibility of the customer to ensure the transit of any goods through International Customs and postal services after leaving UK mainland. Your Nutrition cannot be held responsible for goods being withheld by International Customs services or the loss of any goods by International postal services.
Orders that are not received after 28 working days of dispatch will, upon customer request, either be re-dispatched or a full refund of the order value provided.


Delivery to the rest of the World
Regrettably, we are unable to dispatch orders outside of the European destinations listed above.


*NOTE:
Delivery charges are dependent upon only the value of the order and are calculated on the orders page when you place your order. Please also note that it is critical that the correct delivery destination is specified, otherwise it may not be possible to dispatch your order due to a reduced postage calculation. If this occurs you will be advised of any additional postage costs within 72 hours.



Returns
Your Nutrition Shop accepts returns of all goods within 60 days of your order. This period starts on the day after the day on which the goods are received. Returned goods will be refunded at the value originally charged at the time of ordering.

The customer is responsible for all postage / shipping costs, and, if applicable import taxes associated with the return of goods to Your Nutrition Shop. Your Nutrition Shop will provide the customer with a receipt of any costs we may incur in receiving returned goods before any refund is provided or credit applied to an account. These costs will be deducted from the refund or credit provided.



Cancellations
Orders may be cancelled at any time up to the day upon which goods are dispatched. Cancellations can be made in writing via email at sales@yournutritionshop.com or directly via telephone. Our customer services department can be contacted by telephone on +44 (0)1494 637806. Customers will be offered a full refund of the order value including shipping fees, provided the goods have not yet been dispatched.

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