You can track the current status of your order in our online tracking
area. This area provides details of when the order was placed, its current
status (pending dispatch, dispatched etc), the dispatch date and other
details of the order. In this area you can view any specific messages
that we may have posted to advise you of any delays, for example that
a particular product has gone out of stock and when we are expecting it.
You can also send us a tracking message to ask a question about the status
of your order.
To view the tracking area:
| 1. |
Click 'Login' at the top right of our website. |
| 2. |
Enter
your Email Address and Password to login. |
| 3. |
Once
logged in you will be taken to the 'Account Administration' page.
Click on 'Review/track previous orders'. |
| 4. |
The
next page will show details of all your previous orders. |
The status of your order will be listed as one of the following:
| 1. |
Processing |
Your
order is in our system and being processed. Its status will
be updated to one of the below as soon as it is dealt with by
our dispatch team.
|
| 2. |
Awaiting
Stock |
One
or more products are out of stock and we are awaiting supplies.
Click on "Track" to view any mails we may have sent
with details of what is out of stock.
|
| 3. |
See
tracking
message |
There
is a problem with your order or we need to have a question answered
before dispatching your order. Click on "Track" to
view the email that will have been sent to you.
|
| 4. |
Payment
Failed |
A
problem occured during payment for your order, or the payment
was aborted before completion. No payment has been authorised.
|
| 5. |
Pending
Dispatch |
Your
order is packaged and ready to be dispatched at the end of the
working day.
|
| 6. |
Part
Dispatched |
Part
of your order has been dispatched. One or more products are
still awaiting dispatch. Click on "Track" to view
the email that will have been sent to you detailing what is
remaining to be sent.
|
| 7. |
Dispatch
Complete |
Your
entire order has been dispatched.
|
If your order is marked as 'Dispatch Complete' and you feel you have been
waiting for an excessive length of time for it please feel free to use
the "Track" facility to advise us of the problem and we will
look into the matter. Please be aware that orders that are sent by standard
2nd class Royal Mail can take up to 7 working days to be delivered.
Orders sent via 1st class Royal Mail and 1st class Royal Mail Recorded delivery can take
up to 5 working days to be delivered. For all orders for delivery outside
the UK, please allow at least 10 working days for delivery.
